Attendee Management

Julia Rutherford Silvers, CSEP

Certified Special Events Professional

Event Management Authority

Like angels and elephants dancing on the head of a pin, our dreams and responsibilities may have no limits, but must be balanced according to the music of the moment.

Emeritus

HOME

EMBOK PROJECT

ABOUT JULIA

SITE MAP

Attendee Management

27 November 2013

The development and/or procurement of suitable admittance credentialing and control systems such as registration, ticketing, and housing, as well as the tactics for facilitating proper movement and pedestrian traffic flow of the event crowds.

Major Functions	Performance Elements
Admissions Strategy	Determine scope and characteristics of attendees Ascertain admission and access control requirements Specify admittance credentials to be used Identify and select suitable admission technology
Admission Systems	Establish registration procedures and requirements Determine ticketing system and requirements Specify seating systems and support services required Develop suitable service delivery points
Housing Systems	Identify and analyze housing needs and options Negotiate and contract room blocks and rates Determine and communicate reservation process Monitor room pick-up and attrition specifications
Crowd Movement	Determine probable arrival and departure Devise appropriate entrances and exits Conduct queue management Develop strategies for movement within the event site
Crowd Management	Establish and communicate policies and expectations Provide adequate and apparent space, facilities, and services Establish suitable monitoring systems and personnel Determine and employ suitable response systems

Back to EMBOK Matrix